Refund policy

Last updated: 4 July 2026

Every Ari Baby blanket is made to be loved, washed, and dragged everywhere your little one goes. Before it reaches you, it passes through careful hands, but on the rare occasion something isn't right, here is how we look after you.

Refunds are available for faulty items only, and we ask that you get in touch within 14 days of your order arriving. We are unable to accept claims outside this window, and we do not offer refunds, exchanges, or credit if you simply change your mind, so take your time choosing. Unsure about a colour, print, or size? Email us at info@aribaby.com.au before ordering and we will point you in the right direction.

If Something Isn't Right

Give your order a good once-over when it lands on your doorstep. If you spot a genuine fault, or we have sent you the wrong item, let us know as soon as possible and we will sort it out.

By a fault, we mean something that went wrong in the making of your blanket and stops it doing its job: a hole in the fabric, a seam coming apart, or stitching that has failed. Muslin is a natural, loosely woven fibre, so a stray thread here, a subtle weave variation there, is part of its character rather than a defect. The same goes for gradual changes from everyday use and washing.

About Our Prints

Because each blanket is cut from a larger run of printed fabric, no two pieces land the pattern in exactly the same spot. Yours may sit a little differently to the one photographed on our website. That is what makes it one of a kind, and it isn't something we can accept a refund claim for.

Making a Claim

  1. Within 14 days of delivery, send your order number, a short note about the problem, and a few clear photos to info@aribaby.com.au.
  2. We will come back to you within 3 business days.
  3. If we need the blanket back, we will email you a prepaid shipping label. Sending a confirmed faulty item back to us never costs you a cent.

Please keep the item unwashed and in its original condition until your claim is resolved. Once a blanket has been washed or used, we can only accept it back if the fault was clearly there when it arrived.

Getting Your Refund

As soon as your return reaches us and passes inspection, we will confirm the outcome by email. Approved refunds go back to your original payment method, usually within 10 business days, though banks sometimes add a few days on their end. Still nothing after 15 business days? Drop us a line at info@aribaby.com.au and we will chase it up.

What We Can't Refund

  • Ordering the wrong colour, print, or size, or deciding the item is no longer wanted.
  • The natural life of muslin: gradual softening, gentle fading, and slight shrinkage after the first wash.
  • Damage from washing or drying against the care instructions on your label.
  • Accidents, misuse, or any alterations made after delivery.